The Department of Posts has improved the post offices through Project Arrow. To provide high quality mail, parcel and related services in India and throughout the world to be recognized as an efficient and excellent organisation exceeding the expectations of the customers, employees and the society; to perform the task by Total dedication to understanding and fulfilling customer's needs.
Total devotion to providing efficient and reliable services, which customers consider to be value for money. Total commitment to providing challenging and rewarding career for every employee. Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country
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